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Frequently Asked Questions on Member Login Account

Q1.	How can I get a new Member's Login ID?
Q2.	How can I get the password if I have a Login ID ?
Q3.	How do I fill out the 4 boxes in "Member Login Account Activation Screen" ?
Q4.	If I forget the Login ID / Password for my Member Login Account, what can I do ?
Q5.	How do I fill out the 2 boxes in "Acquire Login ID / Password (HKICPA Member)" screen ?
Q6.	Where do I change my Login ID and Password ?
Q7.	I tried to login to the "Members Only" Section, but the browser displayed the error "The page cannot be displayed" or "無法顯示網頁". What can I do ?

*Q1.*	*How can I get a new Member's Login ID ?*
Ans.	If you are a HKICPA Member and do not have a Login ID, we have assigned a Login ID to you. To acquire your Login ID, simply click Acquire Login ID / Password, and then submit your HKICPA Membership No. and the first 5 characters of your HKID number. Those members who have not provided HKID number to the Institute, please use the first 5 characters of your Passport No. instead. Your Login ID / Password will be shown on the next screen after you have clicked the 'Submit' button. Detailed steps can be seen and downloaded from the "How to acquire Member Login ID and Password" section by clicking the link below. PDF Format DOC Format
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*Q2.*	*How can I get the password if I have a Login ID ?*
Ans.	As long as you have your HKICPA Membership No. and a Login ID, you can create your own password by clicking Activate Login Account to activate your member login account. Detailed steps can be seen and downloaded from the "How to activate Member Login Account" section by clicking the link below. PDF Format DOC Format If you are not sure whether you already have a password, you can check this out by clicking Acquire Login ID / Password and filling in the specified boxes.
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*Q3.*	*How do I fill out the 4 boxes in "Member Login Account Activation Screen" ?*
Ans.	Enter your HKICPA Membership No. that is consisted an alphabetic letter (F or A) followed by 5 digits. For example : F09999, A99999. Enter your pre-assigned Login ID or your approved Login ID. Specify your own password in the boxes of "New Password" that should be made up of 6-10 characters. It may contain numbers (0-9), uppercase or lowercase letters (A-Z, a-z), underscore( _ ) only. Enter the new password once more in the box "Re-enter New Password" for verification purpose.
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*Q4.*	*If I forget the Login ID / Password for my Member Login Account, what can I do ?*
Ans.	To retrieve your Login ID, simply click Acquire Login ID / Password, and then submit your HKICPA Membership No. and the first 5 characters of your HKID number. Those members have not provided HKID number to the Institute, please use the first 5 characters of your Passport No. instead. Your Login ID / Password will be shown on the next screen after you click the 'Submit' button. Detailed steps can be seen and download from the "Forget Member Login ID and Password" section by clicking the link below. PDF Format DOC Format
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*Q5.*	*How do I fill out the 2 boxes in "Acquire Login ID / Password (HKICPA Member)" screen ?*
Ans.	Enter your HKICPA Membership No. that is consisted an alphabetic letter (F or A) followed by 5 digits. For example : F09999, A99999. Enter the first 5 characters of your HKID number. For those members did not provide HKID number to the Institute, please use the first 5 characters of the Passport number instead.
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*Q6.*	*Where do I change my Login ID and Password ?*
Ans.	You can change your Login ID and Password in Members Only section. It is suggested you change the password periodically for security purposes. Detailed steps can be seen and download from the "How to change Member Login ID and Password" section by clicking the link below. PDF Format DOC Format
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*Q7.*	*I tried to login to the "Members Only" Section, but the browser displayed the error "The page cannot be displayed" or "無法顯示網頁". What can I do ?*
Ans.	This means that you have to upgrade your Internet Explorer (IE). For Chinese IE browser, you have to upgrade your IE browser to Version 5.01 Service Pack 2 or higher. For English IE browser, you have to upgrade your IE browser to Version 5.5 or higher. Please go to www.microsoft.com to download the latest IE browser and its service pack for upgrading your IE browser.
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Hong Kong Institute of Certified Public Accountants
August 2002